Returns & Exchanges

At NI Candle Supplies LTD, we want you to be completely satisfied with your candle-making essentials. If you are not happy with your purchase, you can return unused items in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Package Your Items

  Ensure all fragrance oils, waxes, and containers are securely packed in their original, unopened condition to prevent damage during transit.

• 3.
  Ship the Package

  Send your return to our designated warehouse address using a tracked shipping service, as we cannot be held responsible for lost parcels.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.